At the very beginning stages of a startup there are very few employees, and most of the time a sales representative is not one of them. This means you, as the CEO or founder, are likely the person in charge of pitching and selling the product to potential clients. At this point in time, you should be doing sales exploration to gain a deeper understanding of your customers while also testing different sales strategies and gaining insight into the overall market.
As the CEO of the company, it’s likely sales are not be your favorite aspect of running a business. You’d much rather be focusing on new innovations and conceptualizing ways to improve your product, but sales are how you grow. Your first few sales and the market research you collect are vital for achieving the next three phases of startup sales growth.
The next stage in the growth of your startup is to hire your first two sales representatives. At this early stage, you should be looking at young sales reps who are just starting out, not a veteran representative. You want the fresh-faced sales reps for a couple of reasons. First, young sales representatives are often eager to develop their skills and try new sales methods to see what works for your company. Second, less-experienced sales reps are cheaper to hire. You can bring two salespeople onto your team right at the beginning to increase your outreach without paying them quite as much as a more veteran sales leader.
Before diving into hiring, however, you need to make sure your business is ready for this growth stage.
It can be difficult to pinpoint exactly when you should hire your first couple of sales representatives. You need to ensure you have room in the budget for another salary, plus you need to make sure you fully understand your market and sales cycle. Below are a few key milestones you should hit before hiring your first sales representative.
By stage two of startup growth, you should be seeing consistent sales and growth within your company. You have an effective sales strategy and sales funnel as well as 3 to 15 sales representatives working for your company. At this point, it’s time to start hiring sales leadership positions such as a sales manager or sales director.
When reviewing possible candidates for your sales manager, you want to find someone with experience leading teams as small as three people to as many as 30. Look for a candidate with a background as a junior sales representative who worked their way up to a leadership role. The sales manager will help ramp up your company’s growth and expand your capabilities.
The main three goals of a sales manager should be to refine the sales process, effectively manage the sales team, and lead the team through various training and coaching. Below are a few main characteristics you should focus on when reviewing potential sales leader candidates.
The next move to stage three of your startup sales hiring is crucial. A senior sales leader will play a major role in your growing company. Not only is this position important, but it’s also expensive. To lure a VP of sales to your startup, you’re going to have to offer a hefty salary as well as equity in your company and extremely competitive benefits. Of course, the high price point that comes with hiring a VP of sales is worth the return.
Once you reach 25 or more sales representatives, it could be time to start thinking about hiring a senior sales leader. It’s around 25 sales reps that you start needing someone who can manage all of your sales directors/managers. Along with managing the junior sales leadership, the VP of sales is responsible for opening new offices, closing big client deals, and scaling your sales channels, just to name a few. An experienced senior sales leader has the potential to skyrocket your company growth, so make sure you put serious consideration into the candidate you choose for the role.
Hiring salespeople is a serious investment for your business. According to the Harvard Business Review, U.S. businesses spend $15 billion annually on sales training and $800 billion on sales force compensation. Salespeople are the driving force behind customer acquisition and revenue generation so it’s not surprising companies invest so heavily into these employees. If you want to grow your business and increase sales, you should also be investing in your sales team. However, offering more money and perks won’t guarantee you land a top performing salesperson. You have to look for the right characteristics and search in the right places to find the high achieving salespeople perfect for your business.
Not every salesperson you interview will be a top seller. You need a way to separate high achievers from the rest of the average candidate pool. One way to do this is by looking for certain character traits that make a top performer stand out. Below is a list of traits you want in a sales hire.
Underperforming salespeople usually don’t communicate at the right level to connect with customers. High performing sellers, on the other hand, have the ability to speak with meaning and clarity at the same communication level as potential customers. The ability to clearly communicate the benefits of a product while sounding competent and confident is an essential trait of any top sales performer.
Research has shown that 84 percent of top performing salespeople have a high achievement-oriented personality score. People who are good at sales love to gauge their progress and set new challenges for themselves. Hitting goals and reaching work milestones is satisfying for top sales performers, so look for candidates with clearly defined goals.
A strong sales candidate will have a dominant personality, but not in an overbearing sense. A dominant personality in a salesperson is exhibited in their ability to effortlessly control the flow of the conversation. They speak with confidence and conviction and are comfortable arguing their case for a product or service. Submissive salespeople, on the other hand, are more reactive during conversations and have a harder time instilling confidence in potential customers.
Relationships sell products. Of course, the product or service has to be good, but a large part of sales is building a solid relationship with your customers. High performing salespeople know how to connect with clients and build rapport. Empathy helps high achievers connect more deeply with their clients and remember the important details that form a lasting relationship.
You have a multitude of outlets to choose from when it comes to hiring salespeople for your team. Not every option is the right fit for your company, though. You need to start looking for the best places to find high achieving salespeople who will make a difference to your company. Below are the three top resources you should be using to find great sales hires.
Your clients have worked with a lot of different salespeople over the years which makes them the perfect resource for hunting down top performing sales talent. Ask clients about salespeople who have stood out to them in the past then get the contact information for that seller. Reach out to these salespeople to form a connection and determine whether they’re looking for other opportunities. You may even be able to poach sales talent from a competitor this way.
Keep a roster of potential salespeople on file for when your company has an opening. You can build up your list of promising sellers in a couple of ways. First, any time you meet a salesperson at a networking event who impresses you get their contact information and stay in touch. Second, if you’re hiring for one sales position and have several top-tier candidates, keep the contact information for all of them in your database. This way when you have more openings, you know who to go to first.
Locating high-achieving salespeople is difficult, which is why a lot of companies turn to an experienced sales recruiting firm. A sales recruiting firm has extensive experiencing reviewing sales candidates and sifting through the applications to find the best performers for your company. Recruiters understand it’s not just about finding someone with the characteristics of a top performer, it’s also about identifying the right background and culture fit for your business. Hiring talent is also a time-intensive process, but with a recruiting firm you can spend less time sifting through applications and instead focus on the few top candidates for your company.
Remember, hiring top performing salespeople is an investment, and you always want to invest wisely. If you need helping acquiring more high achieving salespeople for your team, then contact Cowen Partners, a premier sales leadership recruitment firm.